No extra board.
Just your tracker

The fundamental difference is where bug reports live. BugHerd routes all reports through its own Kanban board first — your team manages feedback there, then syncs resolved items to your PM tool. BugRelay takes the opposite approach: every bug report goes directly into Jira, Linear, Trello, GitHub Issues, or GitLab Issues as a fully populated ticket, with no intermediate board. For agencies and freelancers who want a visual client-facing feedback board, BugHerd's approach has genuine value. For development teams who already live in Jira or Linear and want bugs to appear there immediately — complete with annotated screenshot, AI summary, console logs, and auto-generated reproduction steps — BugRelay eliminates the extra layer entirely. BugHerd also lacks automatic reproduction step generation and AI-written summaries, which are included in every BugRelay report.

Yes. BugRelay supports Linear natively via OAuth. When a reporter submits a bug through the BugRelay widget, a new Linear issue is created automatically with the AI-generated title, full description, annotated screenshot, reproduction steps, console logs, and network request data attached. No manual entry is required. BugHerd also supports Linear, but with an important workflow difference: BugHerd creates the issue on the BugHerd board first, then syncs it to Linear. With BugRelay, the Linear issue is the primary record — there is no secondary board to check. For teams that have standardized on Linear as their single source of truth for engineering work, BugRelay's direct-to-Linear approach keeps the workflow clean.

Yes, significantly. BugHerd starts at $41 per month with only a 7-day trial — no free tier. BugRelay starts completely free: 1 project, 50 reports per month, no credit card required, no expiry. The BugRelay Studio plan is $29 per month (billed monthly) or $23 per month billed annually, and includes 5 projects, unlimited reports, all integrations, automatic reproduction steps, console and network capture. The Agency plan at $79 per month (or $63 billed annually) includes unlimited projects and white-label widget options. For agencies managing multiple client sites, BugHerd's per-project cost structure can add up quickly. BugRelay's Agency plan covers unlimited projects for a flat fee, making the economics significantly better at scale.

Yes. BugRelay records the reporter's session — every click, scroll, and input — and generates a numbered list of reproduction steps that appears in the bug report automatically. Developers receive something like: '1. Navigated to /checkout. 2. Added item to cart. 3. Clicked Pay Now button. 4. Error appeared.' This is the single most time-saving feature for developers: instead of sending a follow-up asking 'how do I reproduce this?', they have an exact sequence to follow. BugHerd does not have this feature. Reproduction step generation is included on BugRelay's Studio and Agency plans and requires no configuration — it works automatically from the first report.

The technical setup takes under five minutes. Remove the BugHerd script tag from your site and add the BugRelay script tag in the same location. Connect your issue tracker (Jira, Linear, Trello, GitHub, or GitLab) via OAuth in the BugRelay dashboard — this takes about two minutes and no developer work. Configure your first project and you are live. The practical recommendation is to run both tools in parallel for one week before cancelling BugHerd: this lets you compare the report quality side by side and verify that BugRelay's automatic context capture — reproduction steps, console logs, network payloads, AI summary — meets your team's standards. Most teams find one to two sprint cycles is enough to validate before fully switching.